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Customer Services

Our highest priority is meeting our customers’ needs by providing exceptional service. Through our web site, we hope to deliver to you yet another easy way for you to do business with us.

How to Reach Us

The Hartford Utilities Operation Center is conveniently located at 620 West Sumner Street. It is open from 7:00 a.m. to 3:30 p.m. Monday through Friday, and can be reached at 262-670-3710.

Our Billing Department, located at City Hall at 109 North Main Street, is open from 7:30 a.m. to 4:30 p.m. Monday through Friday, and can be reached at 262-673-8212.

To report a power outage, flickering lights, downed power lines, or other problems at your home or business related to electrical power service, call 262-670-3710.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call the Water Department at 262-670-3710.

For billing questions, service connections/disconnections, or any other need, please contact the Billing Department, at 262-673-8212.