Contact Us

Welcome! Meet our friendly, knowledgeable crew and staff at Hartford Utilities. Perhaps you recognize us from a visit to our office or from seeing us in our trucks around town. Or, you may have run into us out and about in the community.

Because we’re located right in Hartford, you can count on us to do the best we can to give you the service you need. As your community-owned utility, we work hard each day to anticipate your needs and exceed your expectations. The Utility Operation Center, located at 620 West Sumner Street is open from 7:00 a.m. to 3:30 p.m. Monday through Friday, and we can be reached at 262-670-3710.

Our Billing Department, located at City Hall at 109 North Main Street is open from 7:30 a.m. to 4:30 p.m. Monday through Friday, and we can be reached at 262-673-8212. If you contact us during non-business hours, we will respond the next business day.

We will be closed for the following holidays:

New Year's Eve Day, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve Day, and Christmas Day.

IMPORTANT ELECTRIC CONTACTS

Report a Power Outage

Normal Businees Hours:  262-670-3710

After Normal Business Hours:  262-673-2600 (Police Dept. - Non-Emergency Number)

Street Light Outage

Normal Business Hours:  262-670-3710 

After Normal Business Hours:  262-670-3710 (Please leave a message) 

IMPORTANT WATER CONTACTS

All Water Emergencies

Normal Businees Hours:  262-670-3710

After Normal Business Hours:  262-673-2600 (Police Dept. - Non-Emergency Number)

Water Main Break or Service Leak

Normal Businees Hours:  262-670-3710

After Normal Business Hours:  262-673-2600 (Police Dept. - Non-Emergency Number)

Cross Connection Compliance Inspections: 262-670-3704

Water quality questions: 262-670-3704

Sewer backup or other related issues: 262-673-2423

 CUSTOMER SERVICE CONTACTS

Questions about your Hartford Utilities bill: 262-673-8212

Moving, establishing billing in your name, or billing account changes: 262-673-8212

Disconnections or reconnections: 262-673-8212