The New Jack Russell Memorial Library
Don't Fall for a Scam

Scams involving utility bills are rare, but customers should be aware of fraudulent attempts to steal customers’ money and identities.  In one scam a customer is asked to make an immediate payment via cash or prepaid card to avoid disconnection on a nonexistent overdue bill.  Another scam requests the customer provide their Social Security number, credit card or bank account information to “enroll” in a phony federal energy-assistance program.

Be aware that emails can appear very convincing too, but you shouldn’t click on any links within the message. If you receive a utility scam phone call, end the call and contact us at (262) 673-8212 for confirmation. Always verify the identity of an in-person visitor. Finally, don’t give out your personal information. Help us keep your information safe!

All payments and questions regarding payments and billing need to be addressed to the City of Hartford Finance Department

Focus on Energy